Last updated: February 15, 2025

Thank you for choosing Silkbinary. We strive to provide the best service possible. If you are not entirely satisfied with your purchase, we're here to help.

Refund Policy

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on our services. If you are not satisfied with the service within the first 30 days of your initial purchase, you may request a full refund. The refund will be processed minus the cost of one month's usage and any applicable taxes.

Eligibility for Refunds

To be eligible for a refund, you must meet the following conditions:

• The refund request must be made within 30 days of the initial purchase date.
• The service must not have been used in violation of our Terms and Conditions, including but not limited to illegal activities such as piracy, pornography, under-age nudity, bot attacks, DOS, DDOS, hacking attempts, spamming, phishing, and any other malicious activities.

Non-Refundable Services

Certain services may not be eligible for refunds, including but not limited to:

• Domain name registrations and renewals
• SSL certificates
• Custom software or development services

Refund Process

To request a refund, please contact our support team at [email protected]. Include your account details and the reason for the refund request. Our team will review your request and process the refund if it meets the eligibility criteria.

Processing Time

Refunds will be processed within 7-10 business days from the date of approval. The refund will be credited to the original payment method used during the purchase.

Changes to This Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and we will notify active customers of significant changes via email or through our service.

Contact Us

If you have any questions about our Refund Policy, please contact us:

• By email: [email protected]